How we work — our stage by stage process

Now that you’re ready to integrate with the Fire platform, our 8 step process will get you up and running as soon as possible whilst our fully staffed, expert support team will be available to you 24/7 for any extra assistance needed. As a dynamic and versatile organisation, we are able to deliver your project at the highest of standards and optimal timing.

From emergency projects which necessitate speed we’ve taken a matter of hours and our general projects average from 8-12 weeks from start to finish.

Demonstration

During the demonstration you will have time with one of our technical sales specialists who will discuss your requirements and give you a full demonstration of our products.

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Our Proposal

We gather data about your business requirements and setup. Once we have this, we will provide you with an easy-to- read quotation so that you know the cost and details of our proposal.

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Proof of concept

Focusing on proving that key assumptions are correct and that the software works as intended. By identifying potential challenges and limitations early, a PoC helps stakeholders make informed decisions about how best to move forwards with full-scale deployment.

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Planning

Once you are happy with the proposal a detailed project plan will be put in place. Your Technical Account Manager will define timescales and key milestones.

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Implementation

Regular communication among key stakeholders and your dedicated Technical Account Manager will lead to your assigned go-live date with introduction to our live customer support team.

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Results

Once go-live has happened, there will be a period where the results and data will be monitored and a meeting will be put in place to make sure expected results are being realised.

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Ongoing Support

The Fire support team are always available to help you with our software or any issues you might experience. Our infrastructure is monitored automatically 24 hours a day.

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Continual enhancement

A programme of continuous development is a key part of Fire’s ethos.

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