Benefits Explained
1
Enhance productivity
2
Improve the customer experience
3
Gain insight
Integration
Seamlessly integrate with your business systems for automation and efficiency gains.
AI Automation
Allow customers to choose to self-serve 24 hours a day.
Robust Performance Insights
Track key metrics in real time to uncover trends and make data-driven decisions that enhance your organisation’s efficiency.
Intuitive Design
Contextually aware features streamline training and usability with a dynamic graphical workflow engine to give you full control.
Voice Recognition
Automate self-service with advanced voice recognition, reducing calls that agents need to be involved with.
Real-Time Dashboards
Instantly gain valuable insights into customer contact analytics. Layout your dashboards how you want to view the data.
Data Driven Decision Making
Use all the data available to automatically make customer contact decisions.
Customer-Centric Queue Assistance
Empower customers with automatic call-back scheduling at a convenient time for them.
Call Recording
Using multi-channel call recording with evaluation gives you insight into how your customers are interacting with your organisation.
“By eliminating outsourced products, the Fire system has dramatically reduced operational costs and increased the control we have over our own sytem.”
Head of Operations